Delivery
Where can my products be delivered?
You can have your packet delivered to your home.
Our packets are sent by regular post.
We deliver to the following countries:
Belgium, The Netherlands, Germany, France, Luxembourg, Italy, Malta, Spain, Portugal, Austria, Hungary, Bulgaria, Romania, Slovakia, The Czech Republic, Slovenia, Croatia, Cyprus, Poland, Estonia, Latvia, Lithuania, Denmark, Sweden, Finland, Ireland and the United Kingdom.
Some NeorniPharma products or substances contained therein may be forbidden in your country. Always verify your country’s guidelines before you place an order.
When will my products be delivered?
All our products are dispatched from our depot in Lummen, Belgium. We dispatch every business day (Monday to Friday).
The rule in Belgium is: order before midday and it will be delivered to your home the following day.
If you place an order on Friday, it will be dispatched on Monday.
The delivery period for other countries will depend on the regular postal services.
We always dispatch your order to you as quickly as possible.
We will send you a confirmation email when we have processed your order.
Can I collect my products?
You can collect your order from our depot (Dwarsstraat 3, 3560 Lummen, Belgium).
Our depot is open every business day from 9 a.m. to 12 noon and from 1 p.m. to 5 p.m.
You must first place your order with us, however.
We will notify you by email when your order is ready.
N.B.: medication can only be provided after a veterinarian has been contacted. Get in touch with us when you order medication.
How much are the delivery costs?
We have a fixed delivery price for every consignment:
- Benelux: EUR 10 (excl. VAT)
- France and Germany: EUR 15 (excl. VAT)
- Europe: EUR 22 (excl. VAT)
These prices apply to every order, regardless of the size of the parcel.
If you have any questions about the shipping costs to another country than mentioned above, please contact us.