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Delivery

Where can my products be delivered?

We ship to all countries of the European Union. Shipping outside the EU is possible on request: please contact us in advance at info@neornipharma.be.

Some NeorniPharma products, or ingredients thereof, may be prohibited in your country. Always check the regulations of your country before placing an order.

When will my products be delivered?

All our products are shipped from our depot in Paal (Belgium). Orders are usually processed within 1 to 2 working days after receipt of payment. Orders received at the weekend or on a public holiday are processed on the next working day.

• Via the webshop: you pay online straight away, so your order is processed immediately. As soon as your parcel leaves, you will receive a shipping confirmation, with tracking information where available.
• Via the form, by e-mail or by phone: we first send you an invoice with the payment details. Your order is processed as soon as your payment has been registered. Want it to go faster? Send us proof of payment at info@neornipharma.be.

Within the EU, delivery usually takes 2 to 5 working days after dispatch, depending on the country and the carrier.

Can I collect my products?

You can collect your order at our depot (Beverlosesteenweg 129, 3583 Paal, Belgium). Our depot is open every working day from 10 am to 12.30 pm and from 1.30 pm to 6 pm.

Collection is only possible after prior contact and confirmation. We will notify you by e-mail when your order is ready.

What are the shipping costs?

In our webshop, shipping costs are calculated automatically based on the country of delivery and clearly shown before you confirm your order.

If you order via the form, by e-mail or by phone, the shipping costs will be stated on your invoice. For shipments outside the EU, we will give you a price on request in advance.